1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play ('Game Rules'), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
3.OPENING YOUR ACCOUNT
3.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator ('Your Account' or 'Account').
3.2 In order to open Your Account for use with the Services, You can:
3.2.1 click on Join Now, Register Now or similar functional buttons on the Website and follow the on-screen instructions;or
3.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
3.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ('Your Contact Details'). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Profile management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
3.4 In opening Your Account You warrant that:
3.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
3.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the 'Relevant Age');
3.4.3 You are legally able to enter into contracts;
3.4.4 You have not been excluded from gambling; and
3.4.5 You have not already had an Account closed by us for any reason.
3.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be 'Duplicate Accounts'. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
3.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited;
3.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
3.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
3.5.4 we may also, at our sole discretion, close all accounts (including Your main account) where all bonuses, free bets, winnings and refund available withdrawal current amount (less amounts in respect of any additional deductions).
3.6 If, at any time, you feel an unauthorized third party is aware of your Username and/or Password, you should change it immediately under Your Account settings.
4.VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
4.1 You warrant that:
4.1.1 the name and address You supply when opening Your Account are both correct and current; and
4.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
4.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us through any of the methods listed under Contact Us.
4.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
4.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
4.5.1 Your Account will be closed; 4.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
4.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
4.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
4.6 It is an offence for You to deposit into Your Account using another person’s name and/or payment method. We may, at our full discretion, close the account and refund any available withdrawal current amount (less amounts in respect of any additional deductions).
5.KNOW YOUR CLIENT POLICY To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents: Each document must be sent as a separate image Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg Your picture must be in focus and all the text easy to read Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers Your lighting must be good, to stop any glare don’t use flash We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
5.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). This is to ensure You are the rightful owner of the created account, to begin processing Your deposits, winnings and withdrawals. Should You choose not to complete the ‘KYC’ verification, we may restrict or freeze Your account access, including all funds available in the account.
5.2. What do I need to provide? To verify your age we will accept one or more of the following documents: Passport (recommended) Driving license National ID Card Bank Statement (less than 6 months old) Make sure your documents are in acceptable condition.
5.3. How can I send you my documents? The quickest and easiest way to verify your account is via our Live Customer Service personnel. You can also send the documents via email. Here are a few tips on how to get it right first time: Sending your documents via email or messengers Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg) Open the email account that you used to register for our Website Attach the photos Enter your account number or username in the ‘Subject’ bar at the top of your email Press ‘Send When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons: Your name and contact details, including a valid email address which needs to be unique to your account Your date of birth – you must be at least 18 years old A unique username ( based on current username creation criteria ) and a password where only You can access Your Account Your account currency A security question and the answer Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you complete the registration process. For legal reasons when travelling abroad, you may not be able to access your account. We are unable to accept accounts or offer any of our products or services to clients resident in the following countries (USA, Aruba, Bonaire, Curacao, France, Netherlands, Saba, St Eutatius, St Martin): Game provider Restricted territories Evolution Gaming No Customers shall be accepted from Latvia & USA The list of game providers and territories, where the Customers are not accepted may be amended time from time. Contact our customer service personnel for the latest list.
6.USERNAME, PASSWORD and ACCOUNT ACCESS
6.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
6.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorized by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally) or any other individuals who has gained access to Your Account without Your consent.
6.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorized third party, please contact us immediately for a replacement by contacting us through any of the methods listed under Contact Us.
7.DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
7.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
7.2 For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest.
7.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
7.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact us through any of the methods listed under Contact Us. Any confirmed reductions to your deposit limit will be of immediate effect.
7.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
7.5.1 All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
7.5.2 Any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
7.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
7.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
7.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
7.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an 'Inactive Account'. All Inactive Accounts will incur a fee ('Inactive Account Fee'). We will notify You if and when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
7.9 Where your card issuer allows, your winnings may be credited to the credit or debit card account which was used for the original placement of the deposit. A cheque or bank wire will only be issued in the Name, and where a deposit has been made by credit or debit card this must also be the same as the name of the registered cardholder.
7.10 A turnover of at least 1 time on the value of deposit needs to be reached before a withdrawal can be requested. The Operator reserves the right to make a charge to Your account to cover all reasonable costs relating to both the deposit and withdrawal.
7.11 All bank charges that the Operator incurs arising from or in connection with any of your betting transactions shall be borne and reimbursed by You and the Operator shall be entitled to deduct and offset the foregoing from the winnings payable to You or from Your wallet balance, as the case may be.
7.12 LIMITATIONS: The minimum deposit amount is 100 PHP or any other currency equivalent The minimum withdrawal amount is 200 PHP or any other currency equivalent. All payout requests are processed in the order of the queue within 5 Mins - 3 Hrs if the requested amount does not exceed 100,000 PHP or the equivalent in another currency and up to 7 days in case the requested amount exceeds 100,000 PHP or any other currency equivalent. All withdrawals may incur a processing fee which is imposed by Your chosen payment provider.
7.13 We strictly implement 1 Receipt to 1 Username policy, any breech would be subject to Account Termination.
8.1. MoneyGame777 reserves the right to remove, add or change any bonus that is available in the account of any Customer that has not been claimed. Any claimed and active bonus will not be removed by MoneyGame777 under regular circumstances, however, may be subject to immediate changes. You will be notified via Your Contact Details, as stated in paragraph 3.3, prior to any already claimed and active bonus(s) being removed or changed.
8.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. MoneyGame777 has the right to choose which game and service contributes to what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
8.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address unless specified in the Bonus Terms. Risk-free bets on any games or services do not count toward the wagering requirements.
8.4. The maximum amount of money to be won from a no deposit free spin bonus and no deposit free bets bonus and gameplay with mentioned bonus funds will be stated under the individual bonus terms and conditions. Any winnings exceeding that amount without making a real money deposit will be void and will be kept by MoneyGame777 Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 50,000 PHP. The customer proceeds to play other games and wins 10,000 PHP , totalling 60,000 PHP in the MoneyGame777 Withdrawal. In this case, the customer has exceeded the cap of 100 USD winnings, as stated under this individual bonus terms and conditions, 100 USD will be available for withdrawing and 1100 USD will be kept by MoneyGame777.
8.5. MoneyGame777 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
8.6. If a player or a group of players are abusing casino bonuses MoneyGame777 has the right to confiscate any wins thereof and to close the player's account(s). Abusive behaviour towards bonuses and/or bonus abuse means: i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at MoneyGame777
8.7 Note that when You make a withdrawal, all currently active bonus may be removed from Your Account.
8.8 Every effort will be made to credit Your Account with any promotional points within (2) two business days. Promotion bonuses that are earned over a time period such as weekend or monthly bonuses will be awarded within (7) seven business days after the end of that time period i.e. on the Monday after the weekend or on the 1st business day of the following month.
8.9 Unless specifically stated otherwise, no two or more promotions can be used in combination.
8.10 Bonus programs are intended for recreational players only. Any professional player(s) considered, in the Operator’s sole discretion, to be abusing the bonus system by any means, may have their bonuses revoked and be subject to further sanctions. Bonus abuse may be defined as (but not restricted to) player(s) cashing out for the purpose of re-depositing, or referring new player accounts that they are using themselves. Sanctions may be in the form of increased rollover requirements or loss of bonus privileges altogether for the offending player as well as any linked accounts. The Operator reserves the right to restrict eligibility for special offers and bonuses when necessary. This includes (but is not limited to) placing geographic restrictions on match bonuses due to bonus abuse.
9.LEGAL USE OF THE WEBSITE
9.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
9.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
9.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.
10.PLACING YOUR BET AND/OR GAMING USING THE SERVICES
10.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
10.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a 'Transaction') are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
10.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
10.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
10.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
10.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.
11.REMOTE GAMING OR BETTING
11.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
11.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
18.104.22.168 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time-critical events offered via the Website;
22.214.171.124 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
126.96.36.199 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.
12.COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
12.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by contacting us using any of the methods listed under Contact Us.
12.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
12.4 If: 12.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
12.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
12.4.3 we become aware that You have 'charged back' or denied any of the purchases or deposits that You made to Your Account; or
12.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
12.5 For the purposes of this paragraph 12:
12.5.1 'Fraudulent practice' means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
12.5.2 'criminal activity' shall include, without limitation, money laundering and any offense under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
12.5.3 'unfair advantage' shall include, without limitation:
188.8.131.52 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
184.108.40.206 the use of third party software or analysis systems; or
220.127.116.11 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
12.6 In exercising any of our rights under paragraph12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
12.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.
13.1.1 indicating Your wish to close Your Account; and
13.2 When You request the closure of Your Account under paragraph 13.1 we will, subject to paragraphs 8, 10 and 12, return any outstanding balance in Your Account to You.
13.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.ACCESS TO, AND USE OF, THE SERVICES
14.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
14.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
14.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
14.4 Any material (other than Software under paragraph 16) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
14.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 14.2, 14.3, 14.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
15.BETTING AND GAMING TERMS
15.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
15.1.1 lookup its meaning in relating to the event or game You are betting or gaming on;
15.1.2 if You are still in any doubt, contact through any of the methods listed under Contact Us for clarification; and
15.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.
16.ALTERATION OF THE WEBSITE We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
17.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device ('Software'). The software may include but is not limited to Access Device applications, our standalone Sports Betting, Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
17.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.IT FAILURE AND DISCONNECTION POLICY
18.1 Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).
18.2 The disconnection policy applies to all games listed by the Operator that requires a stable constant connection to our network. In the event You are required to take further action following a disconnection, the applicable wager will either remain restricted 'in-game' until the completion of the round, up to 30 days or be played on Your behalf by the server using the optimal strategy, or by using a random number generator.
18.2.1 games where You can choose which Jackpot to win (where offered): In these games, You have a limited amount of seconds in which to select one jackpot, or the game will make a random selection on Your behalf. Should a disconnection occur during the allotted time period and You do not succeed to reconnect and to choose one jackpot during such time, then the game will randomly select one jackpot for You through the random number generator. This is applicable for both real money and demo money jackpots and for both PC and mobile-based games.
18.2.2 poker tournaments: If a player is disconnected due to a reason specific to that player, our server may automatically seek to reestablish a connection to the player. If the connection cannot be re-established in a suitable amount of time, for ring games, in the event that: (i) You have not made a bet when it is Your turn to make one, our system will automatically 'check' You; or (ii) if another player has placed a bet and You are required to make a 'call', Your hand will 'fold'. Your hand will not be considered to be 'all in' due to a player specific connectivity issue. Before we embark on any course of action, we will activate the time in Your time bank, if You have any. Should connectivity not be reestablished in a suitable amount of time for a poker tournament which is still in progress, You will continue to play the blinds and we will deduct 'blinds' from You until You are 'blinded out'. If the connection is resumed before You are 'blinded out', You will be automatically reconnected to the tournament and can continue playing from when You are reconnected to our server.
18.2.3 sports betting: Should disconnection occur before the Place Bet Button is pressed, no funds will be taken from Your available wallet balance. Should disconnection occur after the Place Bet Button is pressed but: (i) before the bet confirmation has been displayed; (ii) while a bet countdown is in progress; or (ii) if the bet needs manual approval, following reconnecting to our network. You will be able to see whether or not Your bet has been accepted in part or full, in the sportsbook bet history table.
18.3 Should such issues be escalated by You and/or after a completed investigation into the cause of such failures which proved such issues were beyond our circle of control, we have the full rights to revoke and/or cancel any previously offered or agreed compensation to You.
19.ERRORS OR OMISSIONS
19.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
19.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
19.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
18.104.22.168 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
22.214.171.124 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
19.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
19.1.4 where an error has been made as a result of a Prohibited Practice;
19.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
19.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
19.1.7 where an error has been made by us as to the number of free bets and/or bonuses that are credited to Your Account, such circumstances being referred to as an 'Error'
19.2 We reserve the right to:
19.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
19.2.2 where it is not reasonably practicable to correct and re-settle under 19.2.1 above, to declare the bet void and return Your stake into Your Account; or
19.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
19.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
19.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.
20.EXCLUSION OF OUR LIABILITY
20.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
20.3 WE (INCLUDING COMPANY, PAYMENT PROCESSOR, AF